Returns & Refunds
We want you to be 100% satisfied with your contact lenses order. You can shop with confidence that we offer an exchange and return policy from the day you receive your order. See details below.
If your product happens to be made incorrect, don't worry...we’ll make it right! We'll send you a replacement and pay for all shipping costs--both ways!
Free exchange within 90 days of receipt of item. Lens boxes must be unopened, unmarked, undamaged, and unexpired. 10% restocking fee within 90 days of receipt of item.
90-Day Exchange and Return Policy
Contact lenses may be returned or exchanged within 90 days of purchase provided they are unopened, unmarked, undamaged, unexpired, and in original condition with packaging. Such returns will receive credit in full, excluding any shipping charges. We cannot accept opened boxes of contact lenses, as we are unable to return these to the manufacturer. The following lenses are also non-refundable and non-exchangeable because they are custom made to order by the manufacturer: Proclear Toric XR, Proclear Multifocal XR, Proclear Multifocal Toric, Frequency 55 Toric XR, Encore Toric XR, and Vertex Toric XR. Limit of 1 exchange per purchase.
In the unlikely event you receive a defective contact lens, do not throw the lens away. It may need to be returned to the manufacturer for analysis. Provided the lens manufacturer agrees the lens is defective, a replacement lens will be issued at no cost. Please note that defective lenses may only be exchanged for the exact same lens and prescription. We cannot issue refunds for defective items.
Before returning items, please our customer care team by email and include your name, order number, and the reason for the return. If calling, please have this information available. Our customer care team will issue you a Return Merchandise Authorization (RMA) number and the return procedure. This RMA number should be written prominently in the address portion of your return package.