We promise to treat your information the same way we would treat our own. We will not sell your information,
or use your information to spam email you, and more importantly, we will do all we can to ensure your information is secure.
You can unsubscribe anytime - no questions asked.
How we employ the Policy
Lens.care, values you and respects your privacy, that is why we only collect your information for three purposes:
- to improve your shopping experience;
- to process your order (including verification of your prescription, if necessary and with your authorization);
- to keep you up-to-date regarding optical goods, ocular health, to keep you up-to-date regarding optical goods, ocular health, and even some awesome promotions.
We will not sell, rent, or loan any of your information to any third party.
What information do we Collect?
We collect personal information that you provide (such as name, mailing address, phone number, email address, patient’s name (if different from your own),
contact lens prescription, and the name and phone number of the eye care provider) when placing an order, registering with us,
or participating in a promotion. We also maintain a record of your past purchases. Our information systems are also
fully integrated which means after your first order, regardless of how you ordered (phone, web, etc.), we can look up your information.
How we use your information
First, we use your personal information to fulfill your orders. Second, we use it to confirm your
order (or contact you if we have any questions regarding your order). Third, we may contact you
(either directly or through a service provider bound by strict confidentiality) to help us learn more
about your shopping preferences so that we may better serve you. Fourth, we may use your information
to help us better improve our site design and your shopping experience. Finally, we may send you notices
about our products, services, contests, surveys and promotions or news about contact lenses, optical goods, or ocular health.
We don't share your information.
We do not share your personal information with any third or outside party, except to verify your prescription,
as explained in the next bodycopy. If you opt to receive no commercial email from us, we will add your email address
to a "do not mail" list, which may be given to trusted outside parties in order to ensure your email address
is excluded from any third-party email distribution. We do not sell, rent or loan any information about
you to any third parties.
Your Eye Care Practitioner CARES and will be informed of your purchase.
We care about your eyes and as such, some information regarding your purchase(s) from Lens.CARE will be made available to your ECP. In turn, they promise to keep your information confidential in accordance with their professional practice and regulations relating to your health care records.
How do I access my information? How do I update my information?
After you register, you can access your account online by clicking the "My Account" link in the header secion of
each page at lens.care. Here you can edit your email preferences, login information and password settings.
How do I remove my information from email, postal mailing and telephone lists?
To change your email preferences, click the "My Account" link and then click "Account Settings & Password."
Why We Need Your Email
When you make a purchase, we will send you an email to confirm your order, and send an email when your order is shipped.
We may also need to contact you via phone, postal mail or email if we have other questions regarding your order or your prescription.
Protecting your order information is a priority for us. We use Secure Sockets Layer (SSL) technology to protect
the security of your online order information. More than 90% of Fortune 500 companies use SSL security to protect their
sensitive personal and financial information.
To check the security of your connection, look at the lower corner of your browser window after accessing
the server. If you see an unbroken key or a closed lock (depending on your browser), the SSL is active and
the server is secure. You can also double-check by looking at the URL line of your browser. When assessing a
secure server, the first characters of the site address will change from "http://" to "https://".
When you use our ordering page you can be assured that your sensitive personal information and financial transactions with us are encrypted, safe, and secure.
We use browser cookies to store information on your computer’s hard drive that contain information that is used to track your identity when using Lens.care website.
Even though we would share our cookies with you, you don’t need to share your cookies with us. Just turn them off in your web browser. However, if you turn your cookies off, we will not be able to track your order, enable your purchase from our site, or recognize you as a registered user to allow you access to your account information.